Frequently Asked Questions


SolsticeBeauty.com is dedicated to providing you with an exceptional product experience and a completely safe purchasing experience. Click on any heading below for more detailed information. If you still have questions after reading these FAQs please contact us by clicking here.


View:

Flexinail® FAQs:

FlexiNail utilizes a blend of natural oils, organic based botanical ingredients and specialty scientific compounds to create a product we unconditionally guarantee for full 100 days.

FlexiNail is actually two products in one:

  • First, it's an intense and unique, lipid­rich conditioning complex that nourishes and hydrates your nails. Healthy looking nails are flexible and able to bounce back when stressed ­ not chip, break or peel. FlexiNail augments your fingernail's natural organic state.
  • Second, FlexiNail was designed to penetrate. While the skin will readily absorb a hydrating complex, the nail is made of keratin and very difficult to penetrate its protective barrier. Without this unique penetrating design, even the best ingredients used in isolation in FlexiNail would be unable to do what they were designed to do. Instead, the nail does absorb FlexiNail and the result is absolutely stunning, gorgeous nails!

[Back To Top]

We are so confident that you will have a great experience with FlexiNail that we offer this incredible guarantee. If AFTER using FlexiNail daily for 100 days, you have not seen a substantial improvement to your nails, we will gladly refund your purchase price. Simply email us for instructions on returning the empty bottles. We will then issue a prompt refund. Please do NOT contact us after 6 weeks and say my nails are brittle and this isn't working. You need to commit to using FlexiNail for at least 100 days.

*** The FINE PRINT: This guarantee is applicable for the first purchase of FlexiNail only and is not applicable to larger size initial orders or repeat orders. Maximum refunded amount is limited to $45. This guarantee is ONLY applicable to purchases made directly here on the SolsticeBeauty.com website. The guarantee does NOT apply to purchases made at any retail store or on any other website.

[Back To Top]

ssl encrypted The ENTIRE SolsticeBeauty.com website is presented entirely using https SSL secure encryption. This means you can shop safely and securely on this site.

You can choose to make a purchase on this site with a credit card with full peace of mind knowing that we do NOT store your credit card information after the transaction has been completed. Therefore, even in the absolute remote chance that our site was completely hacked, your credit card information would be unavailable.

bbb For additional peace of mind, we also offer Paypal as as an internationally accepted payment method.

All products purchased around the world on this site are processed in U.S. Dollars with the exception of Canada, where sales are in Canadian dollars.

[Back To Top]

For a nail conditioner to show long term results, it needs to penetrate the nail's protective coating. Most conditioning oils don't penetrate - they just sit on top of the nail. They absorb into the cuticle - but not into the nail itself. Many products even advertise "vitamins" - but in many cases this "vitamin" or antioxidant is one of the ingredients used to simply stop the oil in the product from going rancid (and it sounds good too). For a conditioner to be effective - it has to get into the nail which is made of alpha keratin and very different in composition from the skin. Without a penetrating formulation, the ingredients can't penetrate to the nail matrix and you're wasting your time AND money.

fingernails The nail matrix is critical to ongoing improved nails (the matrix is the part under the cuticle generating new nail growth). Looking after your nail matrix today, helps ensure healthy looking nails a few months down the road when this new nail growth actually grows out to the ends of your fingers. It is much easier to help out NEW nail growth from the start than it is to try to dramatically change the existing nail. Why isn't simple nail care information more forthcoming? Because nail care is a HUGE industry (think fake nails, manicures, nail hardeners, etc). FlexiNail isn't out to change the nail care industry, but our loyal customers do understand and appreciate how simple it is to IMPROVE and MAINTAIN their nails. FlexiNail has loyal, almost fanatic customers - because it works!

[Back To Top]

The short answer is, it depends how bad your nails are to start.

Initial results will begin to be noticeable almost right away as the look of dried out and damaged nails begins to improve. Full results, however, will NOT happen overnight (be very cautious about any product that claims it can). The best (sustainable) results occur when the nail matrix (the source of new nail growth under the cuticle) absorbs the conditioner complex. This new nail growth then has FlexiNail applied to it from the very start. It then takes several months for this NEW nail growth to completely grow out to the end of your fingertip (finger nails tend to grow about 0.1 mm per day). As this new nail growth reaches the end of your finger, your patience will be rewarded with nails that are dramatically improved. Please note that after approximately 4-6 weeks, some people actually report the appearance of increased nail brittleness. Continue twice daily thin applications of FlexiNail during this period as this previously damaged nail grows out. Although some people's nail respond much slower (some even due to thyroid conditions or medicines), most people see significantly improved nails within 100 days of ongoing usage.

[Back To Top]

Brush on FlexiNail at least once or twice a day to the nail, cuticle, base and underside (extending past the finger) of each nail. Brush on a thin application just as you would apply a nail polish and let it sit on the nail for at least several minutes or longer if possible. It will NOT harden on the nail so apply just a thin application and leave it on as long as you can. For example, if you are reading or watching TV, then apply FlexiNail and let it sit on the nail for a full half hour. IF you only have time to leave it on for a few minutes then this is okay as well. Once in a while though, try to leave on an application for a longer period of time. When you are ready, simply massage in any excess solution still on your nails with your thumb and finger. There is no need to actually wipe off any excess solution.

Caution: To avoid irritation, keep fingers away from eyes immediately after applying FlexiNail (ie. putting in or taking out contact lenses etc).

FlexiNail Fungus Relief for Toes Usage: Simply brush on FlexiNail Fungus Relief for Toes as you would a nail polish. Apply to each of you nails daily (two to three times a day if possible). It will not harden on the nail, so leave it on for a few minutes if you can and then simply wipe away or rub in any excess. You will experience better results if you apply to nails that have been out of water for an hour - so try not to apply immediately after a bath or shower if possible.

Important FlexiNail usage considerations: FlexiNail works by penetrating into the nail a tiny bit with each application. Between applications your are washing your hands, using alcohol based hand cleansers and doing lots of other things that work to strip your nails of their natural protective coating. That is why daily and even twice or three time daily applications during the first few months can be very helpful.

[Back To Top]

Full ingredient listings can be found when you click on any FlexiNail product in the catalog.

[Back To Top]

If your nails are pretty bad shape, we would suggest you try NOT to use nail polish at all for at least the first couple of weeks (or longer if possible). If you are wearing polish then FlexiNail can't get past this polish to penetrate and be absorbed into the nail. After you start to get your nails back on track (assuming they were really bad to start) then use polish as you want.

Make ALL CHANGES TO YOUR NAIL ROUTINE SLOWLY. Remember that when it comes to fingernails that changes you make now (both good and bad) can show up many weeks or even months down the road. If you are at the point where you are happy with your nails and want to start using polish here is a basic routine you may want to try: Apply your color and leave it on for as long as you normally would (let's assume a week). Keep applying FlexiNail during this week at the base of the nail and up the sides of the cuticle. If your nails extend beyond your finger tip then apply to the underside of the nail as well. Remember that taking off color usually involves a very harsh chemical like acetone. It not only strips off the color but also strips off the oils in the nail as well. It's very important to apply FlexiNail two or three times a day for several days after taking off color. Initially, go as long as you can before applying a new color again. Even wait two or three weeks if you can. Over time, judge how your nails are responding to the applications of color - remembering again that changes today can show up weeks and even a couple months down the road. Make all changes to your nail care routine slowly.

[Back To Top]

Classical Guitarists: "it doesn't matter how great of a guitar you have, if your nails aren't right, you can't get the sound". You want to make great music, take a second to read this...

Read what Ken Turfitt wrote us...

Sent: Oct 8, 2008 9:44 AM 
Subject: Just a note of thanks
Derek,

I e-mailed you a while back and told you I am a guitar player. To make a long story short, for the last 33 years my nails have been a constant source of misery. I have tried every thing on the market, and I do mean "EVERYTHING" but it has always been the same old story. Sooner or later, and usually sooner, my nails would split or crack on the sides. They might have grown rather quickly, but what good is that when they split almost right at the cuticle.

 Anyway, I want you to know that after using your product I can actually push my nails down like you do in your video and they spring back up because they are now just that flexible. Which means, no more splitting or tearing while playing my guitar. I don't know if you can do it but if you could market your product in music stores and colleges that have a classical guitar program, not only would you be in the money but you would be doing a great service to all guitar players that pick with their fingers because they all have this same problem and it really is a torment because it doesn't matter how great of a guitar you have, if your nails aren't right , you can;t get the sound. Please feel free to use my testimony if you think it might help your business. I owe you at least that much.

Thanks, and may God bless. 

Ken Turfitt

[Back To Top]

Protective layers in your nail stop it from drying out and becoming brittle. Everyday exposure to environmental factors can strip this natural protection and lead to damaged nails. FlexiNail is designed to augment your nail's natural protective state and leads to long term nail success. In our opinion, a hardener product is just a short-term, temporary cover up and can actually make the situation worse if the ingredients used in the hardener further dry out the nail's protective coating. We don't recommend you use products that contains ingredients like formaldehyde and toulene - FlexiNail does NOT use these ingredients. A hardener is a very short term fix while FlexiNail actually penetrates to help make new nail growth that's more flexible, stronger and healthier looking.

Strong, healthy looking nails are able to bounce back when stressed - not chip, break, peel or layer. FlexiNail is designed to augment your nail's natural organic state - not just cover it up.

[Back To Top]

Do your nails grow fast? Are you using the right fingernail product to get the strength and faster nail growth you want? Are you doing the simple things in your daily routine that will lead to healthier, stronger faster growing fingernails?

Below are five things that are really tough on nails and toe nails and some simple suggestions to help you get the fast fingernail growth you want while getting rid of those dry, brittle nails once and for all.

  1. Excessive hand washing (or sanitizing) - Maybe you're in a profession that simply requires you to wash your hands a lot (health care, child care, food preparation etc). Washing your hands with soap and water or cleansing with alcohol based gels can really strip and dry out your fingernails. Use a penetrating nail conditioner like FlexiNail to "re-hydrate" your nails. If you just use a cuticle cream or a simple oil that isn't formulated to get past the nail's protective coating then it isn't getting into the nail and you are wasting your time and money. Once the oil based conditioner is in the nail it actually works to repel water and its effects.
  2. Environmental / weather dryness - If you live in a cold dry winter area or where there are hot dry summers your nails can be severely impacted. You may even notice seasonal changes to your nails.
  3. Bad fingernail product choices - Do you occasionally use nail hardening products? These products make nails and toenails harder in the short-term, but they can also then make them brittle and more prone to breaking. Some of these "hardeners" use formaldehyde which acts to cross link the nail's keratin protein. So as tempting a short-term fix a hardener might be - don't do it! Maybe you've given up and just want fake nails. Just remember that these artificial nails or gel nails have to be serviced every couple weeks and that is time consuming and expensive and it NEVER stops. When you try to take these fake nails off you will be horribly disappointed with what is left of your real nails. If you do want acrylics or gel nails, just be prepared to have them for a long time.
  4. Nail Fungus - Nail fungus is an infection. It usually starts with a little spot on a nail or toenail or on a couple of nails and then gets deeper into the nail and spreads to other nails as well. It usually results in thick, discolored and sometimes painful nails that may even crumble. If you are going to get artificial nails put on - make sure you are using a reputable shop to avoid picking up a fungal infection. You can also pick up a fungal infection from damp places like a locker room, so be cautious walking around with bare foot in these areas. Also, try to give your feet a break from shoes and socks when you can. Although it sounds stupid - change your socks everyday. Fungus thrives in dark, moist areas (ie. sweaty shoes and socks).
  5. Fingernail polish - Do you always have nail polish on? Do you frequently change polish colors? You need to give your nails a break from polish once in a while. Also give them a break from the harsh and frequent nail polish removers. These products usually have solvents and alcohol that really dries out the nail.

[Back To Top]

vertical ridges Vertical fingernail ridges are ones that start under the cuticle and extend to the end of the nail. These are not to be confused with horizontal nail ridges (running across the nail).

The actual source or cause of these vertical ridges is unknown, but heredity is thought to play a role. These ridges tend to become more prominent as we age. Vertical ridges do not pose a health problem - although sometimes the nail becomes weaker at these ridges and will split.

FlexiNail penetrates the nail's protective coating and will dramatically help to reduce splits and cracks - especially at these fingernail ridges. Watch the short video on the FlexiNail product page for more information.

Don't confuse vertical ridges with horizontal ridges. If you have HORIZONTAL ridges or your nail changes color, you should see your doctor as this could indicate a possible health problem.

[Back To Top]

Just like with hair, chemotherapy can be very tough on your nails as well. If you are going through this right now - you have a lot on your plate and we have something for you. It won't make a huge difference in your life right now, but if you are in a difficult financial position and undergoing chemotherapy, write us an email and we'll see if we can't at least make one part of your life a little nicer with some free FlexiNail.

[Back To Top]

We are not a large company but in our small way we make efforts each and every day to make the world just a little bit better. We invite you to read below about some of our efforts...

  • Investing with the non-profit KIVA organization to help empower hard working people to climb out of poverty through access to opportunities they wouldn't normally have. Kiva and microfinance is not about charity... it is about recognizing that many of the world's poor are highly motivated and can be very successful when just given a simple opportunity. Visit our page at: http://www.kiva.org/lender/flexinail4274 to see how we have just started to make a small difference.
  • We hope our chemotherapy program helps give a boost in spirits to people going through this rough time. We regularly provide free FlexiNail to those who may not have the financial ability to purchase FlexiNail. We hope the gesture helps in a tiny way.
  • We have begun to purchase Moroccan argan oil and developing new uses for this exceptional product and promoting a product that helps empower women's cooperatives and ecosystem reforestation in Africa through UNESCO.
  • Individual efforts such as Derek's project to grow his hair for two years and shave his head to help raise funds to help build a school in Nepal (hair was also donated to make a wig for children with cancer)

Its great for companies to say they care, but we hope you will see that FlexiNail really does. We hope this is important to you because we think it also means that we will go to greater lengths to stand behind our products and to take responsibility and ownership of any issues you may encounter. We strive to do our very best to meet and exceed your expectations.

We hope that by dealing with a company that cares, you will be happier with our products and service and even more likely to recommend us to your friends.

[Back To Top]

Solstice BeautyTM FAQs:

As part of the agreement to take over the Solstice business, all that was acquired was the original formulations. Over time, we will reintroduce many former Solstice products but with updated and improved formulations. We did not have access to the old Solstice Beauty customer list, email list or social media outlets, so please like us on Facebook for updates on new products as they are released.

[Back To Top]

All the ingredients we use in the formulations are clearly listed on each catalog page. Click on any item in the catalog and there is an ingredient tab with full ingredient descriptions.

[Back To Top]

Solstice Beauty does NOT sign you up for any automatic shipping plans. We will never offer a great deal just to get you enrolled in an automatic shipping program. If you find a great deal on the site, its because we want you try the product and talk about it. Our business relies on your word-of-mouth to friends and family.

[Back To Top]

ssl encrypted The ENTIRE SolsticeBeauty.com website is presented entirely using https SSL secure encryption. This means you can shop safely and securely on this site.

You can choose to make a purchase on this site with a credit card with full peace of mind knowing that we do NOT store your credit card information after the transaction has been completed. Therefore, even in the absolute remote chance that our site was completely hacked, your credit card information would be unavailable.

bbb For additional peace of mind, we also offer Paypal as as an internationally accepted payment method.

All products purchased around the world on this site are processed in U.S. Dollars with the exception of Canada, where sales are in Canadian dollars.

[Back To Top]

Shipping is generally FREE for orders over $70. For orders under $70 the shipping fee will vary based on your location in the world. You will be given your shipping costs (if any) after selecting your delivery country and adding items into your shopping cart.

[Back To Top]

Psoriasis OilTM FAQs:

Yes, PsOil was initially developed to help relieve the flaking and itching from frustrating Psoriasis flare-ups. We don't, however, believe there is a better product out there to help with dry, cracking heels, elbows or other severely rough areas of skin.

[Back To Top]

Yes, PsOil was developed as a steroid-free intense skin conditioner that is gentle enough for everyday use.

[Back To Top]

Yes, PsOil is steroid-free and does NOT require a prescription. Simply apply a small amount of PsOil to any dry areas of affected skin. We strongly recommend that you do NOT apply PsOil near or around your eyes.

[Back To Top]

Absolutely - just put a little bit on (not enough so it runs) and gently rub it in. Do this about half an hour before a shower. We are also working on a scalp balm that should be released in a few months.

[Back To Top]

Yes, you can use just one of the PsOil varieties, but we strongly recommend alternating usage between the different formulations. Click here or on our "usage" tab in the top menu for more suggestions on usage.

[Back To Top]

No, absolutely NOT. If you want more PsOil, you would need to place a new order.

[Back To Top]

Shipping is generally FREE for orders over $70. For orders under $70 the shipping fee will vary based on your location. You will be given your shipping quote after adding items into your shopping cart.

[Back To Top]

All the ingredients we use in the formulations are clearly listed on each catalog page. Click on any item in the catalog and there is an ingredient tab with full ingredient descriptions.

[Back To Top]

Absolutely. We NEVER store your credit card information anywhere, in any database. We use a direct, encrypted link to the credit card processor to charge your card - we never even SEE your credit card number. All transactions and traffic on this website are encrypted using SSL encryption technology and if you choose, you may purchase with your Paypal account instead of a credit card.

[Back To Top]

General FAQs:

Absolutely. We NEVER store your credit card information anywhere, in any database. We use a direct, encrypted link to the credit card processor to charge your card - we never even SEE your credit card number. All transactions and traffic on this website are encrypted using SSL encryption technology and if you choose, you may purchase with your Paypal account instead of a credit card.

[Back To Top]

When finalizing your purchase you have the option of using either your credit card or your Paypal account.

[Back To Top]

Most orders on this site are processed within one business day. Delivery timing depends greatly on what country the order is being shipped to. Most orders in the USA and Canada will arrive within 6-9 business days of being ordered. Oversea orders can take longer. A delivery confirmation email will be sent to you within 24 hours of the order being shipped.

[Back To Top]